Frequently Asked Questions

It is a loyalty program designed to reward the gamers and the foodies that love to visit D&B. The concept is simple, the game chips you play help you earn rewards and status in the program. So, the more games you play the quicker you will move levels throughout our program that earn you rewards, like game chips or food and beverage offers, and tier status benefits. If you love to eat then we reward you for that too. Read below to continue learning about our program & join today!  

If you were part of the old rewards program and had an account, prior to the launch of the new D&B Rewards program in November 2021, we may have had trouble transferring your old rewards account into our new system. We apologize for the inconvenience. To help resolve this issue, please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions. 

There are a variety of reasons you could be having trouble logging into your account. Please take a screenshot of the error message you are receiving and submit the Rewards Issue Form with as much information as possible and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.

At Dave and Buster's your data security is our top priority and our mobile app takes the necessary precautions to ensure your data is protected. If you are unable to fully log into your account, please submit your information on the Rewards Issue Form  with as much information as possible and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.

If you love visiting Dave & Buster’s to play games and eat, then why not. The rewards program rewards you for doing what you came to do. You can earn rewards and achieve status through game play. You can also receive bonus game chips on all food & beverage purchases. Plus, you can receive additional achievements through completed challenges! Need we say more?

You must download the app and join to become a D&B Rewards member. To download please visit the Apple or Google Play store.

No, just update your app and sign in with your previous rewards phone #. You will need to verify your account upon joining, so if your phone number or email address has changed, you may run into an issue logging in. If so, please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.

Yes, if you signed into the app with your Rewards phone # and linked your Power Card/s, you can just click on the cards tab to view all linked Power Cards.

Yes. You can add an existing Power Card, purchase a new physical card and add it to your app or just simply purchase a Digital Power Card within the app (best option) to start earning rewards!

No, a Power Card can only be associated with one D&B Rewards account. If you want to remove a card from an existing account, you will need to delete the card from the account and add it to the new account (make sure you know the card number and pin number). 

Yes, of course!

Yes, any gameplay on any associated card will help you level up and earn rewards.

Please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions. If you’re in the store and need immediate assistance you can contact our Guest Relations team at 888-300-1515.

Power Cards can be managed within the “cards” tab in your mobile app. You can swipe left to select the Power Card and hit the toggle button to make changes to a specific card.

You can check your balances on our website by clicking the Check Balance link at the bottom of this page. To check the balance of a Power Card^® without a 4-digit PIN number you must go in-store. If you notice your balance is different on the website than what is showing in your mobile app, you may need to update your app to the latest version in order to reflect the latest updates within the app. 

Only the digital Power Card in the app has the capability to add it to your apple wallet. Click on the “cards” tab, locate your digital Power Card, select “manage”, and click “Add to Apple Wallet”, select add again as the card preview is now appearing in your wallet. You will receive a success message once complete. 

If your app is not updated to the latest version, then it could cause your balances to become out of sync. You can avoid this by selecting the toggle button to on in your app, to make sure your information will sync correctly. 

A few different scenarios can cause this to happen...

• If it’s a new card, it may not have been properly added to the app.
• You may have already consolidated your Power Card into another Power Card and the first card was closed or deactivated before the app was able to recognize it.
• If you run into either issue, it is best to contact our Guest Relations team at 888-300-1515 for assistance. 

1 bonus game play chip per $1 spent on Food & Beverage purchases, up to a max check of $50.00. Alcohol related purchases count if at least $5.29 of food purchase is on the same check. Multiple transactions within a four-hour period are counted towards the $50 max.

If placing your order through a server, you must let them know you are a Rewards member and provide your phone number or the Power Card number associated with your rewards account to receive your bonus game chips for your purchase. Upon purchase completion, your rewards account will be updated within 48 hours to reflect your earned bonus game chips.

Yes, bonus chips are available for 60 days. Once chips are redeemed and added to your Power Card, they will expire in 45 days.

You have 48 hours to contact Guest Relations before forfeiting the bonus game chips. 

No, Special Event related food purchases are excluded from receiving credit at this time.

Any earned offers will be added to your “messages inbox” in the mobile app. The envelope icon can be found in the top right corner of the Home and Challenges screen. 

You can redeem a game play offer directly in the mobile app by selecting the “redeem” or “apply offer” button on the offer. Next, you can apply the game chips to your preferred Power Card in the app. You can also redeem offers in-store with a team member.

You can redeem a food offer with your server. Just make sure you mention you are a Rewards member and provide your phone number or the Power Card number associated with your rewards account for the offers to appear. 

They can pull up a list of your offers using your Rewards phone # or Power Card # associated with your D&B Rewards account. 

Offers are available in your app until they expire. Once an offer expires it is automatically removed from your account. You will not receive an in-app notification of an expired offer. To avoid having expired offers, make sure you check your app daily, read the terms & conditions for that offer, and redeem it as soon as possible. 

Tip: turn on your push notifications or make sure you’re opted-in to receive rewards email communications so you can get notified when your offers are about to expire.  

• Make sure you’re playing games with a Power Card that has been added to your D&B Rewards account. 
• The app has “near real time” updates, so if the store is busy there may be a delay with the automatic progress update, you see in your app. Don’t worry, your progress should automatically update itself within 24-48 hours. If 48 hours have passed and your progress still hasn’t updated please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.

Food transactions are processed overnight, so you may not see any food-related progress until the next day in most cases. Please allow up to 48 hours for your progress to appear. 

You can view your tier status on the home page in the top right corner of your app. Tier status levels include Player, Icon and Legend.

All game chips played will reset to zero on January 31st each year, and all members that did not achieve ICON or LEGEND status will become Level 1 Player. The first annual expiration will occur on Jan 31, 2023. If a reset does not occur, D&B has the right to change the program at any time. Please read the Terms & Conditions. 

Any guests that join after August 1st will be grandfathered into the next year, so you’ll have at least a full 12-months before your tier expires.

Once you reach level 4, you become an ICON.  This means you now receive 10% bonus game chips on any Power Card purchase or re-charge.  There are additional benefits and surprises in store for our Icon Members throughout the year.

Once you reach level 7, you become a LEGEND.  This means you now receive 15% bonus game chips on any Power Card purchase or re-charge.  There are additional benefits and surprises in store for our Legend Members throughout the year.

No, coupon offers cannot be combined with any other offers or discounts. For example, as an Icon member you automatically receive 10% bonus game chips on your purchase, if you decide to use a $25 for $25 coupon on that purchase, your 10% bonus game chips will not be applied. This rule also applies to special promotions and packages. Review the offer/promotion terms & conditions for more details. 

Ticket amounts are located on your Power Card/s that you have saved in your app, which are located on the “cards” tab. This goes for digital and physical Power Cards that were added to your app.

• Regular game play chips are chips you’ve purchased.
• Rewards chips can be chips earned from the rewards program via a tier benefit, offer benefit or chips you received from your F&B purchase. Rewards chips expire in 45 days. 

The app has “near real time” updates, so if the store is busy there may be a delay with the automatic progress update, you see in your app. Don’t worry, your progress should automatically update itself within 24-48 hours. If 48 hours have passed and your progress still hasn’t updated please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.