Frequently Asked Questions

The Winter Season Pass gets you access to daily unlimited game play, daily food and beverage discounts, and more through February 28, 2025.

February 28, 2025 

Silver Passes are not valid to be used starting 5PM on Fridays through 11:59PM local time on Sundays or the following dates: December 26, 2024 - January 1, 2025, January 17 - 20, 2025 and February 15 – 17, 2025. 

Gold Passes are not valid from December 26, 2024 - January 1, 2025, January 20, 2025 and February 17, 2025.  

Passes can only be purchased and redeemed at participating locations. The list of locations can be found at www.daveandbusters.com/shop/winter-pass/

Once you have purchased your pass, you will receive a QR code via email confirmation AND in your D&B Rewards app that should be scanned in-store with a Team Member to receive your unlimited gameplay and other discounts. 

If you did not receive your pass in your confirmation email or in D&B Rewards app, please check your spam folder and/or refresh your app. If you are still unable to locate your pass, please call Guest Services at (888) 300-1515 Monday – Friday from 8:00 am to 5:00 pm Central Time or (800) 842-5369 after hours to leave a message to be returned the next business day.

Online, D&B Rewards app or in-store at a kiosk or with a Team Member.

The weekly $5 food and beverage voucher can be used on any food or non-alcoholic item.

The daily food and beverage discount of 10%, 20% or 30% (depending on your pass level) can be used on any food or non-alcoholic beverage items from our dining menu. This discount cannot be applied to exiting promotions like: All You Can Eat Wings, $5 Late Night Bites, Eat, Drink, and Play Combo or any other promotional food and beverage items.

You can check with a team member in store to validate if your voucher has been used for the week.

Yes, you can use both the voucher and the discount in the same transaction. The $5 food and beverage voucher will be used upon first purchase and will reset every Monday for the new week.

If you reach your ticket limit on the Gold and Platinum Pass, you can continue to play games but will no longer receive tickets for the week.

You can earn tickets with the Gold and Platinum passes in eligible games.  

Gold passholders can earn up to 1000 tickets weekly and

Platinum passholders can earn up to 2000 tickets weekly.

Ticket earning cap is reset weekly every Monday.

Yes, any tickets earned during the week will roll over to the following week and will expire on February 28, 2025. Unused weekly tickets will not roll over to the next week.

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All games are included EXCEPT for merchandising games, crane games and Virtual Reality.  

Yes, you will be prompted to enroll in the D&B Rewards program at time of purchase. You will not be required to download the app.

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